Friends in Flats · Help center
How can we help you?
Everything you need to know about finding a home and your stay with Friends in Flats.
Finding and booking a place
Finding a place, applying, dealing with Austrian laws
5 articles
Your booking as a guest
Check in/out, changes, cancellations
6 articles
Payments and fees
Security deposits, cleaning fees, coupons
3 articles
All about Friends in Flats
What are we doing, how can we help you etc.
1 article
All help articles
How ratings work
How we calculate listing ratings and share reviews
Cleaning fee
Getting rental insurance
Paying rent and utilities
Security deposits
Transferring and Getting Yours Back
Registering a home in Austria (Meldezettel and Hauptwohnsitz)
Registering your home in Austria requires a registration form (Meldezettel) and a clear main residence (Hauptwohnsitz) or secondary residence (Nebenwohnsitz)
Booking a stay
An overview of booking process. Required documents for the booking a stay.
Communication
Who to contact and for what
Tips on finding a place
Finding an affordable place in Vienna might seem impossible. Booking early, using public transport, and make sure we're the right fit.
Cancelations and deferrals
We understand that sometimes plans change. Whether it’s because of a delayed visa, change of study plans, or personal circumstances, there are different ways to cancel or defer your booking depending on your situation.
Problems with your booking
Get broken appliances fixed, missing items, or fix the wifi
Check-out
Check-in
Transfer your security deposit and get your check-in info
Contacting Support & Emergencies
Our services
An overview of what we do and why
Still need help? Contact us